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Call to place an order: 866-254-0032


Hours
We are located in Central Standard Time (CST)--1 hour behind the east coast, 2 hours ahead of the west coast.

Monday - Friday 10:00am - 4:00pm CST (sales and customer service)
Saturday 10:00am - 2:00pm CST (sales only)
Closed Sunday

The last orders for the week will ship at 2:00pm CST on Friday.

Email
  • For problems with the website or questions about your order status or shipping - snorkeldirect@hotmail.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
  • For product questions - snorkeldirect@hotmail.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
We do our best to respond to your problems and questions within 24 hours of receiving your e-mail during the week. We are not in the office on the weekends and will get to your questions as soon as possible on Monday. Processing your orders is our number one priority, so if your question is urgent please contact us by phone.

Ordering Information

Shipping
  • Delivery to carrier constitutes delivery to customer.
  • All items ship from Chicagoland area unless drop shipped. This is centrally located for quick ground delivery times to both coasts of the United States.
  • Shipping charges include shipping, handling & insurance.
  • Shpping charges will vary, but the miminum charge is $4.99 unless there is a special promotion where you may pay no shipping at all.
  • Ground orders placed after 2:00PM Central Time will be shipped next business day.
  • Express orders placed after 2:00PM Central Time will be shipped next business day.
  • NOTE: Express order charges are subject to change depending on the weight and size of box and the location of the "ship to" address.
  • Shipping charges are NOT refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide.
  • SnorkelDirect.com will only refund shipping charges when the carrier has failed to meet the delivery commitment AND issued credit to SnorkelDirect.com. The decision made by a carrier regarding a claim for refund is final.

International Orders
  • Customer is responsible for duty rates, customs and other related fees.
  • Our shipping method to the main 48 states is via UPS.
  • Our shipping method to Alaska, Hawaii, Puerto Rico, and U.S. Military addresses is via USPS Priority Mail; Canada and other international areas is USPS Priority International Mail. These destinations may incur an additional shipping charge once shipped via USPS. See http://www.usps.com for estimated shipping times and charges.
  • Once we ship, we are not responsible for any additional customs charges that may occur once you receive your package. Additional customs charges may occur depending on the total amount of your valued order.
  • NOTE: If the website fails to charge a shipping total to an address outside the continental 48 states, a shipping charge will be assessed once properly figured.

Shortages and Damages
  • It is the responsibility of the customer to check all packages for accuracy of contents within 48 hours of receipt. No items shall be invoiced unless shipped. If any shortages occur, it is the responsibility of the customer to contact SnorkelDirect within 48 hours of receipt of package to file a claim for missing goods. In the case of shipping damage, the customer will file a claim with the shipper. We take great steps in packaging to ensure accuracy of your order.
  • We package orders with as much accuracy as possible, but occasionally oversights happen. If we failed to ship an item that you included in your original order or we shipped you an item incorrectly, we will ship you the correct items via the same shipping method that was chosen in the original order (UPS Ground for UPS Ground, UPS 2nd Day for UPS 2nd Day). If you are exchanging a product, you will be charged for the new items that are shipped but will be credited immediately once we receive the original items as a return. We have no guarantee everyone will return the items that were received in an honest manner. Please return the items via a standard shipping method that is insured and requires proof of delivery. If the postage is not listed on the outside of the package, please include a receipt of what the return shipping charges were so we can credit you accordingly.


If you have any questions or requests please e-mail or call us at 866-254-0032.